Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of the website and services provided by Bellatrix (“we”, “our”, or “us”). By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Account Terms

You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that provide false or misleading information or violate these Terms.

2. Pricing and Payment

All prices listed on our website are in INR (₹) and are subject to change without prior notice.
We reserve the right to modify or discontinue products at any time.
Payments can be made via available methods such as UPI, Cash on Delivery (COD), or other supported payment options.
In the case of COD orders, you agree to pay the full amount at the time of delivery.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate.
However, slight variations in color, design, or appearance may occur due to lighting, screen settings, or handcrafted nature of products.
We do not guarantee that product descriptions or other content are error-free, complete, or current.

4. Order Acceptance

All orders placed are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion, including but not limited to:
- Suspected fraudulent activity
- Incorrect pricing or product information
- Issues with payment or delivery details
If your order is cancelled after payment, the amount will be refunded as per our policy.

5. Shipping and Delivery

We aim to process and dispatch orders within [BUSINESS DAYS].
Delivery timelines may vary based on location, courier service, and external factors.
While we strive for timely delivery, we are not liable for delays caused by courier partners or unforeseen circumstances.

6. Returns and Refunds

We follow a strict no return policy.
Replacements are only provided for damaged or incorrect items reported within the specified timeframe, along with valid proof.
Please refer to our Return & Refund Policy for detailed information.

7. Prohibited Uses

You agree not to use our website for:

Any unlawful or fraudulent activity
Violating any applicable laws or regulations
Interfering with the security or functionality of the website
Uploading harmful or malicious content
Misusing or attempting to exploit our services

We reserve the right to restrict or terminate access if any misuse is detected.

8. Limitation of Liability

Bellatrix shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability, in any case, shall be limited to the amount paid for the product in question.
We do not guarantee uninterrupted or error-free access to our website.

9. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of courts located in Karnataka.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the updated Terms.